Privacy Policy
Stay Safe, Cook with Confidence with GRM Gas
1. Introduction
At GRM Gas, we value your privacy and are committed to protecting your personal information in compliance with India’s Digital Personal Data Protection Act, 2023. This Privacy Policy explains how we collect, use, store, and protect your data when you engage with our gas pipeline installation services in Hyderabad, Secunderabad, Suryapet, Nalgonda, Miryalaguda, Kodad, Chityal, Narketpalli, and Nakerkal.
2. Information We Collect
We collect the following data when you interact with us:
- Contact Information: Name, mobile number, email, and address provided during booking, warranty registration, or inquiries via WhatsApp or our website.
- Service Details: Installation date, invoice number, and service location for warranty registration and service delivery.
- Communication Data: Messages sent via WhatsApp for scheduling or warranty claims.
3. How We Use Your Information
Your data is used to:
- Schedule and perform gas pipeline installations.
- Process warranty registrations and issue personalized warranty cards (using your mobile number as the Warranty ID).
- Respond to inquiries and process warranty claims via WhatsApp.
- Improve our services and communicate updates or promotions (with your consent).
4. Data Storage and Security
We store your data securely using:
- Google Forms and Sheets for warranty registration, protected by Google’s security measures.
- Secure communication platforms like WhatsApp for inquiries and claims.
- Measures to prevent unauthorized access, loss, or misuse of your data.
Data is retained only for as long as necessary to fulfill the warranty period (5 years) or legal obligations.
5. Sharing Your Information
We do not sell or share your personal data with third parties, except:
- With service providers (e.g., Google for form processing) under strict confidentiality agreements.
- When required by law or to protect our legal rights.
6. Your Rights
Under the DPDP Act, 2023, you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing (where applicable).
- File complaints with the Data Protection Board of India.
Contact us via WhatsApp to exercise these rights.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date.
Contact Us
For questions or concerns about your data, contact us via WhatsApp.
Contact Us on WhatsApp